Returns & Exchanges
At Presa Pan, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all unused items in their original packaging. If your new home essentials aren't a perfect fit, we are here to help make the return process as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing